Reception and enquiries
Reception and enquiries
How can we help you?
Getting help with
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Get immediate help with minor illnesses and injuries:
Pharmacists can also advise on minor illnesses and injuries:
Alternatively you can visit your nearest Minor Injury Unit:
Tel: 01582 491166
14-16 Chapel Road
Tel: 01582 709290
8am – 8pm
If you wish to get advice or see a Nurse or Doctor, please visit our Consulting Room.
Find information about when to go to A&E here
How can we help you?
For Health reviews, including Asthma reviews and Smoking cessation please visit our Health Review and Assessment Clinic.
Visit a Pharmacist
- No appointment necessary
- Many pharmacists have a confidential area
- Open till late and at weekends
Contact a Nurse
Contact a Doctor
How can we help you?
Vaccinations, medication and travel advice
We offer a full travel advice and immunisation service. If you are travelling abroad please complete and submit the travel form in plenty of time (we recommend 6-8 weeks) before your journey. It is your responsibility to check what medications you are allowed to travel with legally.
Do you need vaccinations?
Before you travel, it’s important to find out whether you will need vaccinations for the country you’re visiting. The following websites will help you.
Let’s see what we can do…
Autism Bedfordshire is an independent charity providing information, advice, emotional and practical support to individuals with Autistic Spectrum Conditions, their parents/carers, families and associated professionals throughout Bedfordshire.
Telephone: 01234 350704
Families in Luton Autism Group (FLAG)
In time of bereavement
In the unfortunate event that a person has passed away, there are three things that must be done in the first few days;
- Get a medical certificate from your GP or hospital doctor (this is necessary to register the death)
- Register the death within 5 days (8 days in Scotland). You will then receive the necessary documents for the funeral.
- Make the necessary funeral arrangements.
Register the death
If the death has been reported to the coroner they must give permission before registering the death.
You can register the death if you are a relative, a witness to the death, a hospital administrator or the person making the arrangements with the funeral directors.
Arrange the funeral
The funeral can usually only take place after the death is registered. Most people use a funeral director, though you can arrange a funeral yourself.
Choose a funeral director who’s a member of one of the following:
These organisations have codes of practice – they must give you a price list when asked.
Arranging the funeral yourself
Contact the Cemeteries and Crematorium Department of your local council to arrange a funeral yourself.
Funeral costs can include:
- funeral director fees
- things the funeral director pays for on your behalf (called ‘disbursements’ or ‘third-party costs’), for example, crematorium or cemetery fees, or a newspaper announcement about the death
- local authority burial or cremation fees
Funeral directors may list all these costs in their quotes.
Bedford Bereavement Services
Support is offered to all bereaved people during group meetings held monthly at Norse Road Crematorium.
Telephone: 01234 718150
Cruse Bereavement Care
Individual and group bereavement support is offered to bereaved adults, whether recently bereaved or many years ago.
Telephone: 0300 200 4108
CHUMS - Bereavement Service
CHUMS was created to meet the needs of children and their families across Luton and Bedfordshire. offering support after the death of someone close, however they may have died.
Telephone: 01525 863924
CHUMS also offers a stillbirth and neonatal bereavement support service for parents, grandparents and siblings in Bedfordshire following the death of their baby. This includes monthly support groups and family workshops.
Keech Hospice Care
Bereavement service offers support to families and friends of those referred to Keech Hospice Care, both the Adult and Children’s Hospice.
Telephone: 01582 492339
Road Victims Trust
Provides emotional and practical support to those affected by fatal and serious injury road collisions in Bedfordshire, Hertfordshire and Cambridgeshire.
Telephone: 01234 843345
Are You a Carer?
Do you provide help and support to a family member, friend or neighbour who couldn’t manage without your help? If you do, you are a carer.
Website: www.luton.gov.uk/adult social care
Informal drop-in with a relaxed friendly atmosphere. The cost is £1 entry including tea/coffee and cake/biscuits. It is run between 1-2.30pm on the second and fourth Thursday of the month at Mind BLMK’s Wellbeing Centre, 46/56 Dumfries Street, Luton.
Telephone: 01582 380002
Carers in Bedfordshire
If you are a carer, or have been a carer, you may be experiencing stress, anxiety, guilt, bereavement, trauma and loss. Counselling can help you work through these emotions, allowing you time and space to concentrate on your emotions.
Telephone: 0300 111 1919
CHUMS - Young Carers Service
The service supports children and young people aged five to 18 who help to care for someone with a disability, chronic or serious illness, mental health condition, learning difficulty etc, whether that is a parent or sibling. Support is offered through group work in schools as well as monthly drop-in facilities.
Telephone: 01525 863924
Young People's Counselling
Counselling at TOKKO Youth Space in Gordon Street is short-term intervention counselling (4-6 weeks). Young people aged 10 to 21 can share their problems in a confidential environment, being treated with respect based on an understanding of their culture and background.
Telephone: 01582 544990
Flying Start will make a positive and systematic change to the lives and life chances of babies and young children from pregnancy to five years of age in Luton for future generations.
Telephone: 01582 548356
Childhood illness visual guide
Use this visual guide to help you identify common conditions and illnesses that may affect your child. Includes conditions such as measles, slapped cheek syndrome, chicken pox and warts.
Download a personalised vaccination calendar, which highlights the dates your child needs to have their vaccinations by.
Download from: www.nhs.uk
Bedfordshire African Community Centre (BACC)
Bedfordshire African Community Centre (BACC) at Alydwyck House was founded after a survey of Africans living in Luton revealed they would welcome a centre where they would be able to meet socially and participate in promoting African culture. There is a weekly lunch club on Wednesdays.
Telephone: 01582 484807
BIG Hat Factory Community Choir - Luton
Singing in a community choir is a great way to make friends, build your confidence, improve your voice and reduce stress. There are no auditions and everyone regardless of singing ability or prior singing experiences is welcome.
Under 16s are welcome to join but must be accompanied by an adult.
Telephone: 07960 255711
Centre for Youth and Community Development
The centre is a community facility aiming to ensure Luton residents, particularly those from the Biscot Ward, have access to th14e services and support they need.
Telephone: 01582 519500
Girl Guiding Luton (North and South Divisions)
Girlguiding offers a safe environment for girls and women to take part in fun activities, camps and holidays following a balanced programme and to make new friends.
Register to join: go.girlguiding.org.uk
Luton & Dunstable Photographic Club
Members have a wide range of interests and are willing to share their knowledge. The club meets twice a week, including evenings at local sites of interest in the summer.
Telephone: 0787 659 8241
Luton Irish Forum
Luton Irish Forum (LIF) is a charity with over 500 members and a centre close to the town centre. LIF provides welfare support through drop-ins, appointments and home visits relating to welfare benefits, housing, community care and debt, applications for an Irish passports and provides representation at tribunals and medicals.
Telephone: 01582 720 447
The town has 19 Scout Groups aiming to provide fun, adventure and challenge. Scouting is open to new members from the age of six, with no upper age limit for our adult volunteers.
Scouting is open to boys and girls and it makes no difference what background you come from, what language you speak, or your religion.
Telephone: 0844 414 5687
Luton University of the Third Age is about self-help learning through study groups, in which members share their knowledge and interest in the subject, keeping mind and body active. Groups meet either weekly, fortnightly or monthly, often in members’ homes but also in venues such as local community centres.
Mind BLMK works closely with a range of partners to offer activities from wellbeing centres and local venues to people in Bedfordshire, Luton and Milton Keynes.
Telephone: 0300 330 0648
Total Wellbeing supports people living in Luton who want to improve their physical and emotional health. Talking Therapies can help with a range of issues including depression, anxiety and stress.
Stepping Stones (Luton)
Stepping Stones (Luton) is a charity dedicated to supporting women who have suffered abuse, who are vulnerable due to substance misuse, offending, mental health conditions and/or are involved with Local Authority Children’s Social Care.
Telephone: 01582 457114
Free anonymous online chat for young people to discuss your mental health issues.
Rethink provide expert, accredited advice and information to everyone affected by mental health problems.
Telephone: 0300 5000 927
Free dementia support counselling
A free counselling service for people who live in Bedford and Central Bedfordshire is being provided by Relate Bedfordshire and Luton. It is for individuals, couples or families supporting someone with dementia and is provided face-to-face in a number of community venues, by telephone or Skype.
Telephone: 01234 356350
Luton and Dunstable University Hospital is committed to supporting people with dementia and their carers. Dedicated Nurse Specialist Yvonne Weldon can advise and support staff, patients and carers.
Diabetes.co.uk is a community of people with diabetes, family members, friends, supporters and carers, offering their own support and first hand knowledge
Integrated Community Diabetes Service
Luton Integrated Community Diabetes Service supports the prevention of diabetes and supports patients and their family/carer to understand and self manage the condition.
Website: Diabetes Service (adults)
Bedfordshire Sexual Abuse Partnership
If you are a survivor of domestic abuse or are currently suffering, there are services throughout Bedfordshire to help you. In an emergency call 999
24-hour Domestic Violence Helpline: 0808 2000 247
Women's Aid in Luton
Women’s Aid in Luton is a voluntary organisation supporting women and children suffering domestic abuse. In an emergency call 999
Helpline: 01582 391856 (Monday to Friday, 10am-5pm)
Head Office: 01582 876636 (Monday to Friday, 10am-5pm)
Luton Women’s Centre
Luton Women’s Centre is a safe and accessible women-only environment, a resource centre which is a focal point for women issues, campaigns and has a range of cultural, educational and recreational activities.
Telephone: 01582 416 783
The aim of the Bridge Project is to help people in Luton who have had support or treatment for alcohol and/or drug use to develop the confidence, skills and experience required to compete in the labour market.
Telephone: 01234 838 771
ResoLUTiONs provides various different types of support and, whatever your needs, will be able to point you in the right direction to get appropriate help and advice.
ResoLUTiONs specialises in working with young people who use substances, as well as providing support to their parents and carers.
If you’re worried about your own or someone else’s drinking, you can call this free helpline, in complete confidence.
Telephone: 0300 123 1110
Alcoholics Anonymous (AA) is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism. The only requirement for membership is a desire to stop drinking.
Telephone: 0800 917 7650
Talk to Frank
If you have a problem with drugs Talk to Frank for friendly, confidential drugs advice.
Telephone: 0300 123 6600
Drinkaware Online Tools & Apps
Online trackers and apps from Drinkaware to help you avoid harm from alcohol.
Download from: www.drinkaware.co.uk
Age Concern Luton
Age Concern Luton is the town’s largest charity working with older people to improve their overall quality of life, receive timely practical help, get out and about and retain dignity in later life.
Telephone: 01582 456 812
Age UK Bedfordshire
Trained and experienced friendly advisors offer impartial, confidential information and advice on a wide range of issues, from referral to local services and groups within Bedfordshire through to in-depth advice, for example, on benefit entitlements, housing issues, health and social care needs and money worries.
Telephone: 01234 360510
Free phone support for older people, 24 hours a day.
Telephone: 0800 4708 090
Luton National Childbirth Trust (NCT)
Luton NCT is run by volunteers, most of whom are parents who became involved after they themselves were helped by the charity. All events and services are open to both members and non-members but the charity relies on membership to fund a number of initiatives.
Telephone: 0300 330 0700
Beds and Northants MS Therapy Centre
The centre is a self-help organisation, run by people with MS for people with MS. All therapies provided are free to those with MS, but a donation towards the running costs of the centre is asked for. An adapted minibus helps provide access.
Telephone: 01234 325781
Volunteers are trained to confidentially offer emotional support, information, help to access specialist services and get financial support.
National helpline: 0808 800 8000 (9am-7pm, Monday to Friday except bank holidays)
Group contact number: 07730 032 719
Luton Sexual Health
Walk-In & Wait sessions mean that you don’t need to book, however, you do need to be prepared to wait for up to two or three hours to finish being seen, so please allow enough time for your visit.
The service moved to the first floor of Arndale House, The Mall, Luton, LU1 2LJ, on May 29, 2018.
Telephone: 01582 497070
Brook provides free and confidential sexual health and wellbeing services for nearly 250,000 young people UK-wide, each year.
NHS Sexual Health Guide
Everything you need to know about sexual health, including contraception and STIs.
Relate is the UK’s largest provider of relationship support.
Telephone: 01234 356350
Luton Stop Smoking Service
Luton Stop Smoking Service offers all the support and advice you need to lead a smokefree life. Last year over 1,360 local people quit with using the free, confidential service for anyone who lives and/or works in Luton.
Telephone: 0800 013 0845
Active Luton is an innovative, community focused charity making a difference.
Three Health Walks, suitable for all fitness levels, take place each week. They vary between 30-60 minutes and start from Lewsey Sports Park or Hightown Community Sports and Arts Centre.
Telephone: 01582 400272
Am I a Healthy Weight?
Calculate your BMI using this NHS Tool
Meetings, online or a little bit of both. We’ve got options and support, whatever your lifestyle.
You’ll find delicious recipe and menu ideas at your local group, along with all the help you need to get started and reach your target weight.